Shipping policy

Please find our shipping and delivery information outlined below. 



  • We currently offer delivery options to the: Republic of Ireland, Northern Ireland & UK.
  • International Shipping - available on request
    We are happy to send your orders outside of Ireland, so please e-mail us with the quote for it.

STANDARD DELIVERY

Northern Ireland & UK Delivery

Our standard delivery service is provided by An Post. Standard Delivery to:

  • Northern Ireland is €7.80 + VAT and takes 1-2 working days.
  • UK is €9.00  + VAT and takes 2-3 working days.

However, these time-frames are not guaranteed.

EXPRESS DELIVERY - Republic of Ireland only

Enjoy the option of express delivery with Express Post from An Post. With this option you will receive your purchases the next working day after dispatch. 

Express delivery is available Monday - Thursday on all orders placed before 12.30pm and costs €7.00 + VAT.

 

AFTER DISPATCH

An Post deliveries take place from Monday to Friday, 8.30am to 6.00pm. An Post do not deliver on a Saturday or Sunday. During Bank holiday periods please allow an extra day for Standard Delivery. 

We will notify you by e-mail or by text message when your order is packed and dispatched.

You can check the delivery status by tracking number (tracking service available only on Express Post or International Shipping).

TRACK YOUR ITEM(S)

Please follow this link: https://www.anpost.com/Post-Parcels/Track/Search

 

What do I do if I don't receive my order?

Your item may still be in transit and will hopefully be with you within the next day or so. If you still haven't received your item after 5 working days from the date of posting (or 15 working days for international items) please contact our support team member via e-mail: shop@goldenthread.biz.

 

COLLECT FROM STORE

Collect your purchases from OUR STORE

How to use Click & Collect?

Checkout Process

As part of the checkout process you will be offered the choice of home delivery or Click & Collect. 

Please check the individual product page(s) to see whether the item is available for this service.

Please select a Golden Thread, Loughrea, Co. Galway. Once details are entered we will advise you on what date collection is expected to be available from.

Ready for collection e-mail

Please collect your order within 14 days of receiving your 'Ready for collection' email or text message.

Please bring the following information with you to the Click & Collect location:

    1. Your ‘Ready for Collection’ email prints-out or you can show this on your phone or tablet.
    2. The payment card that you used to purchase the items, or photographic ID (a driving license, passport) with your full name on it.

Someone collecting on your behalf

If you would like someone else to collect your order on your behalf, they need to bring a copy of 'Your order is ready for collection' email (either printed or on a device) as well as their own photo ID.

 


If you need any further information about your delivery do not hesitate to contact with Our Customer Services Team during store opening hours.

Call us:  +353 857693811
Or via email on shop@goldenthread.biz